Refund policy

Return and Refund Policy

This Return and Refund Policy describes when and how you can return an item purchased from Lorvi (us-lorvi.com), who pays for return shipping, and how and when refunds are issued. It is written to comply with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and applicable state consumer protection laws.

1. How Long You Have to Return an Item

Our return window is 90 days, counted from the day the carrier records the delivery of your order. Within that period you can request a full refund, or an exchange for a different size, color or model, for any eligible item. After 90 days we are no longer able to accept a return, unless applicable law grants you a longer right.

2. Exceptions

Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of electronics with a broken factory seal that show signs of use, and consumables such as batteries; gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.

3. Which Items Are Eligible

To be eligible for a return, an item must be:

• unused, unworn and unwashed, in the same condition in which you received it;
• in its original packaging, with all tags, labels, accessories and protective materials included;
• accompanied by proof of purchase (your order number or order confirmation email).

Items returned damaged, incomplete, or showing signs of use beyond what is needed to inspect them may be refused or refunded only in part, in proportion to the loss in value.

4. Exchanges

Exchanges are available within the same 90-day window and under the same conditions as returns. To exchange an item, start a return through the return form and tell us which size, color or model you would like instead. If the replacement is in stock we ship it as soon as the returned item is on its way back to us (tracking number provided); if it is out of stock, we refund you instead. Price differences are charged or refunded as applicable.

5. Return Shipping Costs

Returns are free. We cover the cost of sending an item back within the 90-day window: with your return authorization we send a prepaid return label. Original shipping charges, where any were paid, are refunded when the return is due to our error; otherwise the product price is refunded in full.

6. Order Cancellations

You may cancel your order free of charge at any time before the order ships. Email support@us-lorvi.com with your order number and the word "cancel"; there is no cost to you for cancelling. Cancelled orders are refunded in full within 7 business days. Once an order has been handed to the carrier it can no longer be cancelled, but you can return it under this policy after it arrives.

7. Requesting a Return

To start a return:

1. Fill in our return form or email support@us-lorvi.com with your order number and the reason for the return. We reply within 2 business days with a return authorization and instructions.
2. Pack the item securely in its original packaging and include your order number inside the parcel.
3. Ship it to the address confirmed in your authorization. Our returns address is 15 Cleveland Avenue, Everett, MA 02149, United States.

Please do not send an item back without a return authorization: unauthorized parcels can be delayed or refused. Keep your shipping receipt and tracking number until the refund is issued.

8. Refunds

We process refunds 5–10 business days after we receive and inspect the item and notify you by email when the refund is sent. The money goes back to the payment method used at checkout; we cannot refund to a different card or account. Where you cancel before shipment or we cannot ship your order, the refund is issued within 7 business days in accordance with 16 CFR Part 435. Your card issuer may then take several business days to post the credit; timing varies by bank and by country, and international refunds can take up to two statement cycles. If you have not seen the refund after 15 business days, let us know and we will provide the transaction reference.

9. Product Warranty

All products sold by Lorvi are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.

10. If Something Arrives Wrong

If your order is damaged in transit, faulty, or different from what you purchased, let us know within 7 days of delivery — send your order number and photos of the problem to support@us-lorvi.com. In these cases you never pay for return shipping: we send a replacement at no cost or refund the full amount, including the original shipping fee, whichever you prefer. Where a return is required, we provide the instructions and cover the postage.

11. Out-of-Stock and Unfulfilled Orders

Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.

12. Acceptance

Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.

13. Questions

Questions about a return or refund? Email support@us-lorvi.com or use the contact form. Support is available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)) and we reply within 2 business days. Lorvi · 15 Cleveland Avenue, Everett, MA 02149, United States.

Last updated: September 18, 2026.