Privacy policy

Privacy Policy

Your privacy matters to us. This notice explains what personal information Lorvi collects when you use us-lorvi.com, why we collect it, who we share it with, how long we keep it, and how you can exercise your rights. It applies to our website, our customer support channels and our marketing communications. Last updated September 18, 2026.

1. What We Collect

We collect the following categories of personal information:

  • Identifiers and contact details — name, email address, shipping and billing address, phone number, provided when you order or contact us.
  • Order and payment information — products purchased, order value, and payment details. Card numbers are collected and processed directly by Shopify Payments (powered by Stripe); we see only the last four digits and the payment method.
  • Account and communication data — messages you send us, reviews you submit, and your customer service history.
  • Device and usage data — IP address, browser type, device identifiers, pages viewed, referring URLs and interactions with the Site, collected automatically through cookies and similar technologies (see our Cookie Policy).
  • Marketing preferences — whether you have subscribed to or unsubscribed from our emails.

2. Data Controller

Lorvi is owned and operated by HIGHPROTEK LLC (Lorvi) at 15 Cleveland Avenue, Everett, MA 02149, United States. We decide how and why your personal information is processed; Shopify Inc. provides the platform on which the Site runs and processes data under our instructions. For anything related to your data, write to support@us-lorvi.com.

3. Retention Periods

We keep order and transaction records for 7 years after the purchase to meet tax, accounting and warranty obligations; customer service correspondence for 3 years after the last contact; marketing preferences for as long as you remain subscribed and for a reasonable period after you unsubscribe so we can honor your choice; and analytics data in aggregated form. Information is deleted or anonymized when no longer needed for these purposes, unless a longer period is required by law or to resolve a dispute.

4. Who We Share Data With

Your data is shared with service providers that help us deliver what you bought, each bound to use it only for that purpose: Shopify, which hosts our store; Shopify Payments (powered by Stripe) and the payment networks, for payment and fraud screening; carriers and warehouses in the United States, China and the European Union — including USPS, UPS and JS Express — which receive delivery details; the email, messaging and help-desk tools we use to support you; and analytics and advertising platforms that set cookies on the Site (see the Cookie Policy for controls). We also disclose data when the law requires it or to protect our rights. We never sell personal information and do not share it for cross-context behavioral advertising except through the cookie-based advertising you can opt out of.

5. Purposes of Processing

Your information is used for the purposes for which you gave it and for related purposes you would reasonably expect: fulfilling and shipping orders and keeping you informed about them; answering questions and resolving problems; detecting and preventing fraudulent transactions; meeting our legal and accounting obligations; understanding how the Site is used so we can improve it; and marketing, only where you have agreed or where the law allows us to contact existing customers about similar products, always with an easy way to opt out.

6. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13, in accordance with the Children's Online Privacy Protection Act. If you believe a child has provided us with personal information, contact support@us-lorvi.com and we will delete it promptly.

7. Marketing Emails

If you subscribe to our newsletter or make a purchase, we may send you promotional emails about products, offers and news from Lorvi. Every marketing email identifies us as the sender, includes our postal address (15 Cleveland Avenue, Everett, MA 02149, United States) and contains an unsubscribe link; opt-out requests are honored within 10 business days, as required by the CAN-SPAM Act, and you will continue to receive transactional emails about your orders. You can also unsubscribe by writing to support@us-lorvi.com.

8. Security

We protect personal information with technical and organizational measures appropriate to the risk: the Site is served over HTTPS/TLS, payments are processed by PCI-DSS certified providers, access to customer data is limited to people who need it, and our platform providers maintain independent security certifications. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security; if a breach affecting your data occurs we will notify you and the relevant authorities as required by law.

9. Privacy Rights for U.S. Residents

We extend the following rights to every customer in the United States, whether or not your state's privacy law applies to a business of our size: to know what data we have about you and receive a copy; to correct it; to have it deleted, except what we must keep for orders, taxes or disputes; and to opt out of marketing, targeted advertising (controls on the Cookie preferences page) and any sale or sharing of personal information (we sell none). Requests go to support@us-lorvi.com; we confirm your identity through your order email and answer within 45 days, and you can appeal a refusal by replying. Exercising your rights never affects the price or service you receive. We do not respond to Do Not Track browser signals; we do treat a Global Privacy Control signal as an opt-out of targeted advertising cookies.

10. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or the law. The effective date at the top is updated whenever we do, and material changes are announced on the Site or by email to customers before they take effect. Continued use of the Site after a change means you accept the updated policy.

11. Questions or Requests

Privacy requests and questions: support@us-lorvi.com (subject "Privacy") · contact form · post: HIGHPROTEK LLC, 15 Cleveland Avenue, Everett, MA 02149, United States.

This Privacy Policy is effective as of September 18, 2026.