Contact information
Contact Us
We're here to help. Whether you have a question about your order, need assistance with a return or exchange, or want to reach our support team — contact us and we'll get back to you as soon as possible.
Customer Support
Email: support@us-lorvi.com
We aim to respond to all inquiries within 1 to 3 business days (Monday–Friday, Eastern Time, excluding US federal and Massachusetts state public holidays).
Returns & Exchanges
To initiate a return or exchange, please email us at support@us-lorvi.com with your order number and the details of your request, or complete the return form available at us-lorvi.com. Our return window is 90 calendar days from the date you receive your order.
Business Address
HIGHPROTEK LLC, operating as Lorvi
15 Cleveland Avenue
Everett, MA 02149
United States
Business Hours
Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
Closed on US federal holidays and Massachusetts state public holidays.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can track your shipment in real time at us-lorvi.com/apps/parcelpanel.
Consumer Rights — Massachusetts
If you are a Massachusetts resident and believe your consumer rights have been violated, you may contact the Massachusetts Attorney General's Office:
Website: mass.gov/ago
Phone: 617-727-8400
You may also contact the Federal Trade Commission (FTC) at www.ftc.gov.