Contact information
Contact Information
We are here to help before, during and after your purchase. Below are all the ways to reach Lorvi, our business details, and what to expect when you contact us.
1. Who You Are Dealing With
- Store: Lorvi — us-lorvi.com
- Legal owner: HIGHPROTEK LLC, doing business as Lorvi (a limited liability company)
- Tax ID (EIN): 33-3774550
- Business address: 15 Cleveland Avenue, Everett, MA 02149, United States
- Activity: online retail of phone cases and accessories
- Charges appear on your card statement as: US-LORVI.COM
2. How to Reach Us
- Email: support@us-lorvi.com — best for order questions, returns and anything that needs a written record.
- Contact form: https://us-lorvi.com/pages/contact — available from the footer of every page.
- Return form: https://us-lorvi.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Lorvi, 15 Cleveland Avenue, Everett, MA 02149, United States
Please include your order number in every message so we can help faster.
3. If You Are Not Satisfied
We take complaints seriously. Write to support@us-lorvi.com (subject "Complaint") or use the contact form; you will get an acknowledgement within 2 business days and a substantive answer within 10. Should we fail to resolve the matter, you keep the right to raise it with the Massachusetts Attorney General's consumer protection office, the FTC, or your state's consumer agency.
4. When We Are Available
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET), excluding U.S. federal holidays. Messages received outside these hours are answered on the next business day. We reply to emails and form submissions within 2 business days. Order and shipping notifications are sent automatically, 24/7.
5. Accessibility
Lorvi is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at support@us-lorvi.com; we will assist you directly and look at how to fix the issue.
Contact details current as of September 18, 2026.